Flexibility and adaptability are vital components of business success today. Robenny - School Of Business designed this course to give organisational members a number of tools to solve problems in order to make more profitable decisions. During the two days participants will be involved in a number of practical exercises to illustrate the key attributes of adaptability and flexibility.

How You Will Benefit

At the end of the course, attendees will be much better problem solvers and decision makers.

Who should attend:

Those making decisions in organisations - managers, supervisors, team leaders, team members

What You Will Cover

Finding & Solving Problems in Your Processes

• Problem solving: an overview
• Work as a process
• What is problem solving?
• What is process improvement?
• Why are process measures important?
• What is good team-based problem solving for process improvement?
• Key success factors for problem solving

Using a Systematic Model to Solve Your Problems

• What is the power of the Plan-Do-Check-Act Cycle?
• What is the 7-step Model for problem solving?
• Why is this problem-solving model better and different from other models?
• A quick guide to the 7-step model: steps, key tasks and tools

Implementing the 7-step Problem-solving Model

• Plan

o Step 1: Describe the problem

o Step 2: Describe the current process

o Step 3: Identify and verify the root cause(s)

o Step 4: Develop a solution and action plan

• Do

o Step 5: Implement the solution

• Check

o Step 6: Review and evaluation

• Act

o Step 7: reflect and act on learning